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Delivery Policy |
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This money transfer service's availability maybe subject to availability of mobile money transfer services or collection agency at the recepient's location. If the service selected is not available at the recipient's location, KenyaPesa will notify you and work with you to find an alternative method to deliver the funds. |
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The maximum amount allowed for transfer per on this service per client is CAD 999 per day. |
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Delivery Time |
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The funds will be available to the recipient within 24 hours once KenyaPesa has received full payment for the transaction.
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Funds sent using Bank Deposit service will be deposited in the recipient's account the following morning after the order is recieved excluding Sundays and public holidays. |
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Funds sent using the Cash Pick Up service will be available within 24 hours from the time the order is received. |
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Additional Information or Documentation |
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We recommend that you notify the recipient that identification document(s) and/or a reference number for the transaction may be required when they are collecting the funds. |
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Transaction Fees |
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KenyaPesa treats each purchase as a separate transaction even if several transactions are carried out by the same person. Fees will be applied to each transaction separately. |
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We apply the foreign exchange rate to every transaction at the time of purchase not at the time of collection. The exchange rate applied is always be clearly displayed in the order form and reciept. |
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The recipient is liable for the withdrawal fees levied by the mobile transfer providers; M-Pesa and AirTel Money. |
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Incorrect Delivery Information |
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KenyaPesa will not be held liable if you submit incorrect recipient information. We recommend that you verify the information is correct before submitting your order.
If you notice that the order has a mistake , you should contact KenyaPesa as soon as possible so that we can stop the order before the cash is disbursed. |
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We do recommend using KenyaPesa money transfer services to send funds to individual you know. We do not recommend anyone to use the service to pay for goods or services. If you do use the service to pay for goods or services, it is entirely at your own risk. KenyaPesa will not be liable for the safety, quality, delivery or legality of such goods or services. |
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Notifications: |
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We will keep you updated on the status of your order from the beginning to the end. KenyaPesa will send you an email notification: |
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- When your order is received |
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- When the payment for your order has been received |
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- When the recipient collects the funds |
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